Sitemap - 2026 - Eli’s Newsletter
Five Ways to Actually Fix Subscription Churn
AI Support Is Broken and Nobody's Saying It
The Problem With Almost Every Retention Program
You're Losing 40% of Your Sale Revenue
You’re Wasting Your Highest-Intent Shoppers
You're only hearing from 10% of your customers
Shoptalk Debrief: Agentic AI, Loyalty That Doesn't Suck, and the 10% Nobody's Solving For
You Are Hiring The Wrong People
Every Business Gets Stuck Here
The new CX perfect hire (it's not what you think)
The most embarrassing email mistake (and how to survive it)
Your competitor is showing up in LLMs
Why your best customers are the hardest to retain
You're one chatbot away from losing your best customers
What 23M returns taught us about retention