You Have No Idea What Your Customers Are Saying...

+ some personal news 👀

Jan 22 • Eli Weiss

7

The Art Of Boring

I am certain you are overcomplicating retention

Jan 15 • Eli Weiss

7

2

1

5 retention fixes nobody talks about (but should)

and 99% of brands are skipping them?

Jan 8 • Eli Weiss

6

December 2025

Stop marketing to the wrong customers

Fix this before you spend another dollar + the most fascinating new tool I've come across this year

Dec 18, 2025 • Eli Weiss

6

The ONE Massive Retention Lever You are Missing

If you did this one thing, I guarantee you will improve retention dramatically

Dec 4, 2025 • Eli Weiss

4

November 2025

If You Read A Single Newsletter Of Mine, PLEASE MAKE IT THIS ONE

If you are here, you are early

Nov 20, 2025 • Eli Weiss

9

8 Easy BFCM Tricks to MASSIVELY Improve CX

If you do these 8 things, you are ahead of 99% of the brands I speak to

Nov 13, 2025 • Eli Weiss

5

October 2025

CX IS NOT A COST CENTER (By Michael Bair, fmr SVP CX @ FIGS)

Why NOT Investing Is Disingenuous, Disrespectful, and Detrimental

Oct 30, 2025 • Eli Weiss and Michael Bair

8

1

BFCM Happens Every Year, WHY ARE YOU NOT PREPPED

Sorry for yelling, but here are 7 ways to make sure it is NOT chaos this year

Oct 23, 2025 • Eli Weiss

5

SPECIAL EDITION: 10 Things That Will Go Wrong on BFCM

(and How to Fix It)

Oct 20, 2025 • Eli Weiss

4

The biggest shift in online shopping since Google

Practical ways to show up when your customers search

Oct 16, 2025 • Eli Weiss

6

1

Five easy things to do TODAY to ensure you win BFCM

It's Q4, let's do this thing

Oct 9, 2025 • Eli Weiss

5