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The only CX playbook you need before Black Friday
Read and loved by 10,000+ people
Sep 11
•
Eli Weiss
9
6 Ways to Retain More BFCM Customers
Plus tips from 9 of the best cx practitioners in the game
Sep 4
•
Eli Weiss
9
August 2025
Why 9-figure brands aren't built overnight
What every $100M founder learned before scaling.
Aug 28
•
Eli Weiss
12
1
How I built a CX team no one ever quit
Outsourcing wasn’t cheaper, first hires set the culture, and BFCM is where you see if you got it right
Aug 21
•
Eli Weiss
5
The only CX playbook you need before Black Friday
Team, ICYMI, Yotpo made a big announcement last week.
Aug 14
•
Eli Weiss
8
July 2025
How a 10-Person Team is doing 120m in Revenue
And in a pretty boring way
Jul 31
•
Eli Weiss
6
3
90% Of Customer Feedback Is Useless
Unless you can use this system to turn some chaos into clarity
Jul 24
•
Eli Weiss
4
How to Handle a CX or PR Crisis
The full playbook, A-Z
Jul 17
•
Eli Weiss
7
Why Do You Even Have a CX Team?
Hi! This week kicked off with some chaos.
Jul 10
•
Eli Weiss
8
This Pet Brand Is About to Triple Their LTV
Here's how you can do the same...
Jul 3
•
Eli Weiss
14
June 2025
Why $760M Gymshark Keeps It Boring
Hi Team!
Jun 26
•
Eli Weiss
2
Practical Tips from Fastest-Growing Ecom Brands
Hi Team!
Jun 19
•
Eli Weiss
1
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