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Eli's Newsletter

Eli's Newsletter
Archive
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Archive

This Is What Breaks Retention

This Is What Breaks Retention

The Retention Filter I Use to Avoid Wasting Time

The Retention Filter I Use to Avoid Wasting Time

The Best Operators You’ve Never Heard Of

The Best Operators You’ve Never Heard Of

What to cut (and what to never touch)

What to cut (and what to never touch)

Lessons from $500m Brands

Lessons from $500m Brands

CX Onboarding 101

CX Onboarding 101

Five Customer Signals You’re Probably Ignoring

Five Customer Signals You’re Probably Ignoring

3 Easy CX Wins That Still Work in 2025

3 Easy CX Wins That Still Work in 2025

Tariffs. Tight margins. What actually works right now.

Tariffs. Tight margins. What actually works right now.

3 Most Common Q's on Over 100 Consulting Calls

3 Most Common Q's on Over 100 Consulting Calls

Templated CX is Brand Rot

10 Retention Challenges You’re Facing Right Now—And How to Fix Them

10 Retention Challenges You’re Facing Right Now—And How to Fix Them

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Eli's Newsletter

A newsletter that will make your customers love you. Read tips from the best DTC brands in the world.

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