Eli's Newsletter

CX & Retention Learnings

Written By

Eli Weiss

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Transform Your Retention Strategy: The Shift to a Customer-Focused Approach

Eli Weiss / 4 days ago

The Waldorf Astoria Way: Unlocking the Secrets to Exceptional CX

Eli Weiss / 11 days ago

Going Global: Mastering A Global Expansion

Eli Weiss / 18 days ago

Growing and Retaining Customers in an Omnichannel World

Eli Weiss / 25 days ago

Will ChatGPT change CX as we know it?

Eli Weiss / a month ago

DTC 2.0: From Arbitrage to Profit-ability

Eli Weiss / a month ago

JRB Roadies: How Jones Road is thinking about community

Eli Weiss / a month ago

SoulCycle: Lessons in Community, CX, and Retention

Eli Weiss / 2 months ago

Culture: The Key to a Winning CX Team

Eli Weiss / 2 months ago

Gut, or Strict Policy? 🫣

Eli Weiss / 2 months ago