Eli's Newsletter

A newsletter that will make your customers love you. Read tips from the best DTC brands in the world.

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9 Levers to Lower Your Returns

Eli Weiss8 hours ago

4 Simple Steps To Empower Your Team

Eli Weiss7 days ago

Ten Steps to Kick Off Your CX

Eli Weiss14 days ago

A Letter to a Younger Eli

Eli Weiss21 days ago

13 Reasons Why CX Needs An Overhaul

Eli Weissa month ago

LTV: Is It a Metric to Live and Die by?

Eli Weiss, Leo Strupczewskia month ago

Making Shipping & Delivery Magical

Eli Weissa month ago

Subscription Retention and Churn Mitigation

Eli Weiss, Melanie Balke2 months ago

Dealing With Irrational Customers

Eli Weiss2 months ago

Holdout Testing: A Guide

Eli Weiss2 months ago

OLIPOP's Rapid Rise: From $75m to $200m in Just One Year

Eli Weiss2 months ago

The History (and Future) of SMS Marketing

Eli Weiss3 months ago

CX Took Me To A Really Dark Place

Eli Weiss3 months ago

Having Effective Customer Conversations

Eli Weiss3 months ago

How To Make 2023 The Biggest Year Ever

Eli Weiss3 months ago

Advanced Segmentation, Tagging, and Creating a Personalized and Profitable Customer Journey.

Eli Weiss, Melanie Balke3 months ago

The Heartbeat of Your Business: How CX Fuels All Departments

Eli Weiss4 months ago

The Future of Customer Retention: Personalization

Eli Weiss4 months ago

The Ideal Customer Journey to Increase Retention

Eli Weiss4 months ago

Techniques to Build a Real Brand

Eli Weiss4 months ago

Is Your Brand Ignoring This Marketing Goldmine? 💰

Eli Weiss5 months ago

Boost Your LTV: Easily Detect Your VIP Customers Early On 🕵️‍♀️

Eli Weiss5 months ago

Fine Dining to Hospitality: Lessons, Stories, and Musings

Eli Weiss5 months ago

Mastering Retention: The Top 3 Levers You Need to Pull Now for a Loyal Customer Base

Eli Weiss5 months ago

The Magic of CX 🤝 Brand: A Case Study with Vacation Inc.

Eli Weiss5 months ago