Five easy things to do TODAY to ensure you win BFCM

It's Q4, let's do this thing

Oct 9 • 

Eli Weiss

5

3 Things You can Learn from THE BEST BRANDS

here is why everything you try fails (sorry)

Oct 2 • 

Eli Weiss

5

September 2025

SPECIAL EDITION: Chargeback Prevention 101

10 Tips you need to stop chargebacks

Sep 29 • 

Eli Weiss

5

The Worst Customer Experience EVER

(and what I learned from it)

Sep 25 • 

Eli Weiss

9

1

CX Emergency Playbook

Break this glass in case of an emergency (everything you need)

Sep 18 • 

Eli Weiss

11

The only CX playbook you need before Black Friday

Read and loved by 10,000+ people

Sep 11 • 

Eli Weiss

9

6 Ways to Retain More BFCM Customers

Plus tips from 9 of the best cx practitioners in the game

Sep 4 • 

Eli Weiss

9

August 2025

Why 9-figure brands aren't built overnight

What every $100M founder learned before scaling.

Aug 28 • 

Eli Weiss

12

1

How I built a CX team no one ever quit

Outsourcing wasn’t cheaper, first hires set the culture, and BFCM is where you see if you got it right

Aug 21 • 

Eli Weiss

5

The only CX playbook you need before Black Friday

Team, ICYMI, Yotpo made a big announcement last week.

Aug 14 • 

Eli Weiss

8

July 2025

How a 10-Person Team is doing 120m in Revenue

And in a pretty boring way

Jul 31 • 

Eli Weiss

6

3

90% Of Customer Feedback Is Useless

Unless you can use this system to turn some chaos into clarity

Jul 24 • 

Eli Weiss

4