Eli’s Newsletter

How to Handle a CX or PR Crisis

Why Do You Even Have a CX Team?

This Pet Brand Is About to Triple Their LTV

Why $760M Gymshark Keeps It Boring

Practical Tips from Fastest-Growing Ecom Brands

This Is What Breaks Retention

The Retention Filter I Use to Avoid Wasting Time

The Best Operators You’ve Never Heard Of

What to cut (and what to never touch)

Lessons from $500m Brands

CX Onboarding 101

Five Customer Signals You’re Probably Ignoring