The most embarrassing email mistake (and how to survive it)

you sent the wrong campaign to the wrong person. your customers saw it. let's fix this.

Feb 26 • Eli Weiss

11

Your competitor is showing up in LLMs

Are you?

Feb 19 • Eli Weiss

14

Why your best customers are the hardest to retain

and some practical ways to change that

Feb 12 • Eli Weiss

7

You're one chatbot away from losing your best customers

Here's when you should not automate...

Feb 5 • Eli Weiss

6

January 2026

What 23M returns taught us about retention

Spoke to 4,000 brands about retention. Here's what was learned. #3 will shock you...

Jan 29 • Eli Weiss

6

You Have No Idea What Your Customers Are Saying...

+ some personal news 👀

Jan 22 • Eli Weiss

7

The Art Of Boring

I am certain you are overcomplicating retention

Jan 15 • Eli Weiss

8

2

1

5 retention fixes nobody talks about (but should)

and 99% of brands are skipping them?

Jan 8 • Eli Weiss

6

December 2025

Stop marketing to the wrong customers

Fix this before you spend another dollar + the most fascinating new tool I've come across this year

Dec 18, 2025 • Eli Weiss

6

The ONE Massive Retention Lever You are Missing

If you did this one thing, I guarantee you will improve retention dramatically

Dec 4, 2025 • Eli Weiss

5

November 2025

If You Read A Single Newsletter Of Mine, PLEASE MAKE IT THIS ONE

If you are here, you are early

Nov 20, 2025 • Eli Weiss

9

8 Easy BFCM Tricks to MASSIVELY Improve CX

If you do these 8 things, you are ahead of 99% of the brands I speak to

Nov 13, 2025 • Eli Weiss

5