Trip Report #001

Greetings from Modica, Sicily

18 hrs ago • Eli Weiss

17

3

Stop the constant escalations

here is how to bring some sense of calm to your cx function

Aug 13 • Eli Weiss

13

1

1

July 2026

Five Ways to Actually Fix Subscription Churn

your churn is not a billing problem, it's this

Jul 16 • Eli Weiss

14

1

Most Personalization Is Fake

if the data is shallow, the message will be too

Jul 9 • Eli Weiss

10

AI Support Is Broken and Nobody's Saying It

Your AI Support Bot Is Driving Customers Away

Jul 1 • Eli Weiss

10

June 2026

The Problem With Almost Every Retention Program

your segmentation is a goddamn mess

Jun 25 • Eli Weiss

13

2

2

You're Losing 40% of Your Sale Revenue

most brands stop selling when the sale ends. that's the mistake

Jun 11 • Eli Weiss

9

May 2026

You’re Wasting Your Highest-Intent Shoppers

Three flows and a welcome series is not a retention program

May 14 • Eli Weiss

12

1

April 2026

You're only hearing from 10% of your customers

and you are 100% missing the most important things (HOW TO FIX)

Apr 16 • Eli Weiss

13

2

1

Shoptalk Debrief: Agentic AI, Loyalty That Doesn't Suck, and the 10% Nobody's Solving For

five things I learned from 72h of vendor booths, brand convos, and way too much coffee

Apr 2 • Eli Weiss

13

1

1

March 2026

You Are Hiring The Wrong People

If CX is 80% AI, who should you hire? (practical advice)

Mar 19 • Eli Weiss

10

Every Business Gets Stuck Here

the boring stuff that breaks you... and how to fix it

Mar 12 • Eli Weiss

8