You Are Hiring The Wrong People

If CX is 80% AI, who should you hire? (practical advice)

Mar 19 • Eli Weiss

9

Every Business Gets Stuck Here

the boring stuff that breaks you... and how to fix it

Mar 12 • Eli Weiss

8

The new CX perfect hire (it's not what you think)

When AI automates 80% of volume, these are the only traits that matter...

Mar 5 • Eli Weiss

12

February 2026

The most embarrassing email mistake (and how to survive it)

you sent the wrong campaign to the wrong person. your customers saw it. let's fix this.

Feb 26 • Eli Weiss

11

Your competitor is showing up in LLMs

Are you?

Feb 19 • Eli Weiss

14

Why your best customers are the hardest to retain

and some practical ways to change that

Feb 12 • Eli Weiss

7

You're one chatbot away from losing your best customers

Here's when you should not automate...

Feb 5 • Eli Weiss

6

January 2026

What 23M returns taught us about retention

Spoke to 4,000 brands about retention. Here's what was learned. #3 will shock you...

Jan 29 • Eli Weiss

6

You Have No Idea What Your Customers Are Saying...

+ some personal news 👀

Jan 22 • Eli Weiss

7

The Art Of Boring

I am certain you are overcomplicating retention

Jan 15 • Eli Weiss

8

2

1

5 retention fixes nobody talks about (but should)

and 99% of brands are skipping them?

Jan 8 • Eli Weiss

6

December 2025

Stop marketing to the wrong customers

Fix this before you spend another dollar + the most fascinating new tool I've come across this year

Dec 18, 2025 • Eli Weiss

6