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CX IS NOT A COST CENTER (By Michael Bair, fmr SVP CX @ FIGS)
Why NOT Investing Is Disingenuous, Disrespectful, and Detrimental
6 hrs ago
•
Eli Weiss
and
Michael Bair
6
BFCM Happens Every Year, WHY ARE YOU NOT PREPPED
Sorry for yelling, but here are 7 ways to make sure it is NOT chaos this year
Oct 23
•
Eli Weiss
5
SPECIAL EDITION: 10 Things That Will Go Wrong on BFCM
(and How to Fix It)
Oct 20
•
Eli Weiss
4
The biggest shift in online shopping since Google
Practical ways to show up when your customers search
Oct 16
•
Eli Weiss
6
Five easy things to do TODAY to ensure you win BFCM
It's Q4, let's do this thing
Oct 9
•
Eli Weiss
5
3 Things You can Learn from THE BEST BRANDS
here is why everything you try fails (sorry)
Oct 2
•
Eli Weiss
5
September 2025
SPECIAL EDITION: Chargeback Prevention 101
10 Tips you need to stop chargebacks
Sep 29
•
Eli Weiss
5
The Worst Customer Experience EVER
(and what I learned from it)
Sep 25
•
Eli Weiss
9
1
CX Emergency Playbook
Break this glass in case of an emergency (everything you need)
Sep 18
•
Eli Weiss
11
The only CX playbook you need before Black Friday
Read and loved by 10,000+ people
Sep 11
•
Eli Weiss
9
6 Ways to Retain More BFCM Customers
Plus tips from 9 of the best cx practitioners in the game
Sep 4
•
Eli Weiss
9
August 2025
Why 9-figure brands aren't built overnight
What every $100M founder learned before scaling.
Aug 28
•
Eli Weiss
12
1
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