Sitemap - 2025 - Eli’s Newsletter
Stop marketing to the wrong customers
The ONE Massive Retention Lever You are Missing
If You Read A Single Newsletter Of Mine, PLEASE MAKE IT THIS ONE
8 Easy BFCM Tricks to MASSIVELY Improve CX
CX IS NOT A COST CENTER (By Michael Bair, fmr SVP CX @ FIGS)
BFCM Happens Every Year, WHY ARE YOU NOT PREPPED
SPECIAL EDITION: 10 Things That Will Go Wrong on BFCM
The biggest shift in online shopping since Google
Five easy things to do TODAY to ensure you win BFCM
3 Things You can Learn from THE BEST BRANDS
SPECIAL EDITION: Chargeback Prevention 101
The Worst Customer Experience EVER
The only CX playbook you need before Black Friday
6 Ways to Retain More BFCM Customers
Why 9-figure brands aren't built overnight
How I built a CX team no one ever quit
The only CX playbook you need before Black Friday
How a 10-Person Team is doing 120m in Revenue
90% Of Customer Feedback Is Useless
How to Handle a CX or PR Crisis
Why Do You Even Have a CX Team?
This Pet Brand Is About to Triple Their LTV
Why $760M Gymshark Keeps It Boring
Practical Tips from Fastest-Growing Ecom Brands
The Retention Filter I Use to Avoid Wasting Time
The Best Operators You’ve Never Heard Of
What to cut (and what to never touch)
Five Customer Signals You’re Probably Ignoring
3 Easy CX Wins That Still Work in 2025
Tariffs. Tight margins. What actually works right now.
3 Most Common Q's on Over 100 Consulting Calls
10 Retention Challenges You’re Facing Right Now—And How to Fix Them
You're Sending Too Many Emails (And You Know It)
3 Low-Lift Retention Wins You Should Have Already Tested
The Biggest Lies We Tell Ourselves as Marketers
5 Stupidly Simple Retention Wins You’re Probably Ignoring
The Billion-Dollar Question Nobody Wants to Answer
Easy Wins from Your Customer Feedback
A Welcome Flow That Will 10x Your Revenue