Is Your Brand Recession-Proof?

Dealing with Difficult Customers

BFCM Retention

Tackle Customer Retention

Let's keep things simple

Easily Collect all the Right Feedback

My Retention Playbook

Using data to create stellar customer experiences

Dealing with backorders and pre-orders 😵‍💫

Let's keep it simple and straightforward

Surprise & Delight

Creating Unforgettable Customer Moments 💞

The Future of DTC

CX edition 🧑‍💻

All Things Automation

Can we automate the whole damn thing? 😝

Setting up a CX team

Let's build a lean, mean, CX machine 🧑‍🔧

Attracting & Hiring Top (CX) Talent

The subtle art of talent attraction 💃